Support

Need help with Mappingo? Email business@mappoptimist.com and we'll get back to you, usually within 2 working days.

Common questions

I can't check in. Check-in works when you're at the venue. Turn on location for Mappingo (precise location), wait a few seconds for an accurate fix near the entrance, and try again.

Face verification failed. Use good light, remove sunglasses or a mask, and hold the phone at eye level.

Someone is bothering me. Open their profile or your chat, tap ⋯ and choose Block or Report. They aren't told. Our team reviews reports.

I'm not getting notifications. Allow notifications for Mappingo in your phone's settings, and check Profile › Notifications in the app.

How do I delete my account? See Delete account.

Venues

Run a café, bar or club? Manage your venue and perks at Mappingo for Venues.